Contact us ONLY the month prior check in date.
EMAIL: This email address is being protected from spambots. You need JavaScript enabled to view it.
Your message must contain -BOOKING NUMBER or RESERVATION LAST NAME
-ROOMS ARE ASSIGNED THE DAY PRIOR ARRIVAL ACCORDING TO OCCUPANCY AND AVAILABILITY.
(No matter how far in advance we receive your requests) they will be duly noted and tagged in our reservation system, but please keep in mind that they are NEVER GUARANTEED.
Nevertheless it will be our pleasure to do everything possible to make it happen.
-Messages and emails are either in Auto reply mode or will be replied as fast as possible according to check in date.

The options are 2:
1- To secure it, through your Tour Operator editing your original reservation prior arrival.
2- Requesting it at check in, upgrades are subject to occupancy and availability, this option is not confirmable in advance. (Extra cost apply).

Stop by Front Desk before 10AM on departure day to verify availability.

OPTION 1
1 King Size bed (2m. x 2m.) + sofa bed available in every room.

OPTION 2
2 Full XL (2m. x 1.35m.)
+ sofa bed available in every room.

Yes, WIFI is Free. Many areas are covered, High speed WIFI

You can check the weather at this page: https://www.accuweather.com/en/mx/akumal/235069/weather-forecast/235069

Sargassum is a naturally occurring phenomena out of the resort’s control, we deal with it with the help of our hard working staff, cleaning it when it is needed, it impossible for anyone to know seaweed forecasts for 2025, we are very sorry.

We receive hundreds messages everyday with this same question, they won’t be posted anymore, feel free to ask in any 1-2 days old post from our friends in our facebook page.

Tips are always greatly appreciated in any currency, in the amount of your own choice; tips are NOT mandatory.
If you feel you are not receiving a good service please don’t hesitate to inform any of the supervisors, managers etc.

Yes

All rooms have a Jacuzzy
Height:24cm Width:43cm Depth:35cm

Type A & B are used in North America (Canada,USA and Mexico)

-Gourmet Kooben (Gourmet cuisine) Gentlemen: long trousers and closed shoes; NO tank tops/sleeveless shirt
-Lima (Peruvian fusion) Casual/Elegant; Gentlemen: NO tank tops/ sleeveless shirt
-Alux (Contemporary interpretation of Mexican cuisine) Casual/Elegant; Gentlemen: NO tank tops/ sleeveless shirt
-Rodizio (Brazilian Steakhouse, Rodizio style served on skewers) Casual/Elegant; Gentlemen: NO tank tops/sleeveless shirt
-Buffet Restaurant Akumal (Breakfast, lunch, and dinner buffet) Casual/please refrain from wearing (wet) swimsuit attire, NO barefoot
-Snack Bar Pelicanos (Light snacks served during the day) Casual
-Sushi Bar (Gourmet Sushi) Casual

Would guests with allergies kindly notify us of any special dietary requirements as these are not automatically known to us.
IMPORTANT: For allergy cases and dietary restrictions please stop by our PR desk at check in and request to fill out the Allergy Information form.
You will have to show this information to our Food & Beverages supervisors every time you visit any of our restaurants. Please note that whilst we are not specialized in catering for individualized dietary requirements our catering staff will be more than happy to assist where they can.
Should you need anything further during your stay, please make your requirements known to our PR executives by our PR desk located in the Front Desk area.

Designated smoking areas are available throughout the resort including bar, according to Mexican laws smoking is allowed in open air areas.

No, topless is not allowed.

NO, the closest one and probably the only one linked to an official mexican bank is a Banorte ATM here: https://goo.gl/GCppkc

At Front desk you can exchange GBP, USD, CAN, EUR to MXN pesos.

The only Tours desk recommended in this group is the one located on-site, Juanma, Nestor & Karsten at: This email address is being protected from spambots. You need JavaScript enabled to view it.

Will help with more info prior arrival , or at their Tours Desk once you get here. We accept: VISA - MC - AMEX , USD Dollars , EUR Euro , CAN Canada Dollars , MEX Mexican Pesos.

For your comfort and convenience Akumal Bay - Beach & Wellness Resort do not operate a towel card system so that guests can exercise freedom of choice.
However in the interests of the environment, resort staff and other guests it would be greatly appreciated if towel use could be limited to 1 or 2 per person per day.
6-7 towels for one person has no logic and do not respect other guests.

For safety reasons they are not.

Each guest is allowed 1 hour of use per day complimentary, and can rent it for 5USD/pieces for the remaining 23 hours. CONTACT:https://www.facebook.com/AkumalBayDiveCenter/

Drones operations are forbidden either over or inside of ABBWR property

Yes, they are available from 9am to 6pm.
13 years of age and older 90USD (US Dollar)
6 to 12.99 years of age 45USD (US Dollar)
0 to 5.99 years of age FREE
They can be purchased directly at front desk. It includes access to Akumal Bay - Beach & Wellness Resort, food & beverages, beach towel, activities etc.
Does NOT include snorkeling equipment, massages and all the extras.

Could change without prior notice.