Privacy Policy

Dear Customer:

Based on articles 9, 15 and 16 of the Federal Law on the Protection of Personal Data Held by Private Parties, we inform you that Administradora de Conjuntos Hoteleros S.A. de C.V. with address at Carretera Federal 307, Cancun - Chetumal Km 254, 77760 Akumal, Q.R., is responsible for collecting your Personal Data and Sensitive Personal Data, the use that is given to them and their protection. Therefore, we inform you of the following:

1. Content of Personal Data.

In accordance with the Law, Personal Data is understood as any information concerning an identified or identifiable natural person. For the purposes of this Privacy Notice, including but not limited to, Personal Data will be understood as: Name and surnames, date of birth, gender, address, telephone numbers, email and social media address, age range, federal registry of taxpayers (RFC), marital status, occupation, nationality or citizenship, license plate number of your car, main reason for your trip and number of trips per year; name and data of third parties; name of your company, your position and contact details; details of your credit card or payment method, billing information, interests and service opinions; as well as your IP address and browser type when obtained by electronic means, among other similar data.

2. Content of Sensitive Personal Data.

In accordance with article 3 section VI of the Law, Sensitive Personal Data is understood to be any information referring to an identified natural person, whose improper use may give rise to discrimination. For what corresponds to this Privacy Notice, including but not limited to, Sensitive Personal Data will be understood as: health status, disabilities, way of life, clinical history and medical information provided by the Data Owner.

3. Obtaining Personal Data and Sensitive Personal Data.

Administradora de Conjuntos Hoteleros S.A. de C.V. obtains or may obtain personal data from you through the following means:

• In a personal way when you provide them to any of our employees, filling out forms when registering and staying at Administradora de Conjuntos Hoteleros S.A. de C.V.

Also when you answer questionnaires of satisfaction and opinion of the service, or when you subscribe to offers and contests or loyalty programs.

• Directly, when you provide them to us by telephone or through electronic means, when filling out the reservation form on our website, when interacting on our social networks or through cookies or web beacons, or through email. . Also when you answer questionnaires of satisfaction and opinion of the service by electronic means or when you subscribe to offers and contests by our electronic means.

• Indirectly, when you provide your personal data to one of our suppliers, such as travel agencies or third parties that provide us with databases, that support us during the reservation and marketing processes.

A cookie is a data file that is stored on the hard drive of your computer equipment or electronic communications device that you use when browsing our website, which allows the exchange of status information between our site and your browser. The state information may reveal means of session identification, authentication or user preferences, as well as any data stored by the browser regarding the website. In contrast, a web beacon is a visible or hidden image embedded within our website or email, which can be used to monitor your behavior on these media. Through these, information can be obtained such as the source IP address, browser used, operating system, time the page was accessed, and in the case of email, the association of the data. The data obtained by these means allows us to give you a better service on our page. Most web browsers allow you to manage your cookie preferences. You can set your browser to reject cookies or delete certain cookies. You should also generally be able to manage similar technologies in the same way that you manage cookies - using your browser preferences.

4. Person responsible for collecting Personal Data.

The area responsible for collecting your Personal Data and/or Sensitive Personal Data (in this act, as well as in past and/or future acts), is the Department of Personal Data Protection, located at Boulevard Manuel Ávila Camacho, number 50, building Lomas Plaza, fourth floor, interior 515, Colonia Lomas de Chapultepec, Miguel Hidalgo Delegation, C.P. 11000, in Mexico City, by calling 52 55 50 62 60 00

5. Treatment of Personal Data and/or Sensitive Personal Data.

In accordance with the provisions of the Law, the processing of Personal Data and Sensitive Personal Data (Processing of Personal Data and Sensitive Personal Data) is considered to be the obtaining, use, disclosure or storage of Personal Data and Sensitive Personal Data, by any means. The use includes any action of access, handling, use, transfer or disposal of Personal Data and Sensitive Personal Data. The Treatment of Personal Data and Sensitive Personal Data by Administradora de Conjuntos Hoteleros S.A. de C.V. It will be limited to the fulfillment of the Treatment Purposes set forth in this Privacy Notice and will be subject to the following:

In the event that your Personal Data and/or Sensitive Personal Data are intended to be processed for a purpose other than the purposes of this Privacy Notice, Administradora de Conjuntos Hoteleros S.A. de C.V. will require obtaining your consent for this purpose, again. It will be the one that is necessary, adequate and relevant for the purposes described in this Privacy Notice.

6. Purposes of the Processing of Personal Data.

Through this Privacy Notice, Administradora de Conjuntos Hoteleros S.A. de C.V. declares that your personal information will be used for the following purposes: to provide the services and products you have requested such as reservations, purchase of vacation packages, memberships or any other loyalty program and any other transaction related to the provision of lodging, tourist services and commercial in general; Likewise, the information will be used for marketing, advertising or commercial prospecting purposes, for example: notification of new services or products that are related to those already contracted or acquired; communicate about changes in them; develop studies and programs that are necessary to determine consumption habits; carry out periodic evaluations of our products and services in order to improve their quality; evaluate the quality of the service we provide, and in general, to comply with the obligations we have contracted with you.

7. Purposes of the Treatment of Sensitive Personal Data.

Through this Privacy Notice, Administradora de Conjuntos Hoteleros S.A. de C.V. declares that Sensitive Personal Data will be kept and treated with strict security and confidentiality. Sensitive Personal Data will be used for the purpose of evaluating the conditions in which the services contracted by the owner of the data will be provided, as well as to be able to let the staff know the warnings and recommendations before and after the contracted service. Those related to health or different capacities will be used only to provide you with a better service and satisfy your specific needs. The Sensitive Personal Data of the Holder will not be stored or shared with third parties.

8. Acceptance of the Treatment of Personal Data and Sensitive Personal Data.

So that Administradora de Conjuntos Hoteleros S.A. de C.V. can carry out the Treatment of Personal Data and Sensitive Personal Data, our clients and/or holders of Personal Data and Sensitive Personal Data must grant express or tacit acceptance for said treatment, as the case may be, which will be carried out by any of the following means:

8.1. Acceptance through electronic means.

a) In addition to informing you of the Privacy Notice by email, Administradora de Conjuntos Hoteleros S.A. de C.V. will publish on the website Administradora de Conjuntos Hoteleros S.A. de C.V. this Privacy Notice, so that, once you become aware of its content, you grant or deny your consent so that Administradora de Conjuntos Hoteleros S.A. de C.V. can carry out the Processing of your Personal Data. This will also apply in the event that, for any reason, Administradora de Conjuntos Hoteleros S.A. de C.V. do not have your email address or when your Personal Data is wrong or obsolete and does not allow us to locate you.

b) By entering your email, the user will have the option to read and accept our Privacy Notice published on our website in order to grant or deny their consent for Administradora de Conjuntos Hoteleros S.A. de C.V. can carry out the Processing of your Personal Data.

8.2. Personal acceptance.

When the Personal Data is obtained personally from the Owner, Administradora de Conjuntos Hoteleros S.A. de C.V. will make this Privacy Notice available to you at the time your Personal Data is collected through the formats that Administradora de Conjuntos Hoteleros S.A. de C.V. uses or will use for such purposes. In addition, through these formats, Administradora de Conjuntos Hoteleros S.A. de C.V. will obtain the acceptance or denial of the consent of the Holder to submit said data to the Treatment Purposes established in this Privacy Notice.

8.3. Express acceptance.

For what corresponds to Sensitive Personal Data and based on the provisions of Article 9 and 21 of the Law, the express consent of the Holder will be necessary, by means of his autograph signature. Due to the foregoing, Administradora de Conjuntos Hoteleros S.A. de C.V. will make the Privacy Notice available to you in a simplified manner in the formats that Administradora de Conjuntos Hoteleros S.A. de C.V. uses or will use.

8.4. Tacit acceptance.

Based on the provisions of articles 21 and 35 of the Law, the content of this Privacy Notice, as well as any modification or addition to it, will be made known to you by any of the means established in sections 8.1 and 8.2 that above, and in case you do not express opposition to the content and scope thereof within a period of 2 (two) months, counted from the date on which Administradora de Conjuntos Hoteleros S.A. de C.V.. informs you about the Privacy Notice or its modifications, it will be understood that you grant your tacit consent so that Administradora de Conjuntos Hoteleros S.A. de C.V. carry out the processing of your Personal Data based on the Purposes of the Treatment established in the Privacy Notice.

8.5. Retroactive acceptance.

For all our clients who on dates prior to the notification or publication of this Privacy Notice have provided us with their Personal Data, either by filling out the different forms or by any other form or means, the Privacy Notice will be made known to them. Privacy in accordance with the provisions of sections 8.1 and 8.2 above, in order to grant or deny us your consent (express or implied) so that Administradora de Conjuntos Hoteleros S.A. de C.V. may or may not continue to carry out the Processing of your Personal Data based on the Purposes of the Treatment established in the Privacy Notice.

9. Limitation of the use or disclosure of your Personal Data.

9.1. Actions to Prevent Unauthorized Use or Disclosure.

In order to guarantee the protection of your Personal Data and/or Sensitive Personal Data and limit their unauthorized use or disclosure, Administradora de Conjuntos Hoteleros S.A. de C.V. continuously performs and will perform the following actions:

a) Confidentiality of the information: Administradora de Conjuntos Hoteleros S.A. de C.V. will keep confidentiality regarding your Personal Data and/or Sensitive Personal Data collected; same that will subsist even after the end of its commercial relations or of another nature with the client or Owner of said Personal Data.

b) Notification of confidentiality: In the event that, for any reason, Administradora de Conjuntos Hoteleros S.A. de C.V. sees the need to provide your Personal Data and/or Sensitive Personal Data to third parties (in the terms provided in the Law or in this Privacy Notice), it will notify said third parties of the obligation to comply with the provisions of the Law and the confidentiality of your Personal Data.

c) Database management: Personal Data is managed and safeguarded through the use of databases (“Database”), which are managed only by the persons designated by Administradora de Conjuntos Hoteleros S.A. de C.V. for this purpose, without allowing its use, consultation, management or access to unauthorized persons.

d) Computer and information systems: Our Databases are protected by firewalls and computer and/or information systems focused on preventing and preventing people outside of Administradora de Conjuntos Hoteleros S.A. de C.V. or unauthorized access to your Personal Data.

9.2. Requests to Limit Use or Disclosure.

In case you wish to limit the use or disclosure of your Personal Data, in relation to one or more of the Purposes of the Processing of Personal Data (such as, for example, advertising emails, offers, transmitting information to third parties, among others), may send the respective request in accordance with the procedure established in section 10 of this Privacy Notice, or by accessing the links that are loaded or will be loaded on the Internet pages of Administradora de Conjuntos Hoteleros S.A. de C.V. or in the promotional information that we send you.

10. Rights of access, rectification, cancellation or opposition.

It is important to inform you that you have the right to access, rectify and cancel your Personal Data and/or Sensitive Personal Data, as well as to oppose their treatment or revoke the consent you have given us for that purpose. For this, it is necessary that you send the request in the terms established by the Law in its Articles 29 and 30 as well as in those indicated in this Privacy Notice to the Department of Protection of Personal Data.

10.1. Department of Personal Data Protection.

Administradora de Conjuntos Hoteleros S.A. de C.V. has designated a department in charge of the custody of Personal Data and/or Sensitive Personal Data (Personal Data Protection Department), which will process your requests and promote the protection of Personal Data and/or Sensitive Personal Data, inside the Administradora de Conjuntos Hoteleros S.A. de C.V.

For the above, the Personal Data Department makes the following forms of contact and receipt of related information and documentation available to you:

a) Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

b) Address: Federal Highway 307, Cancun - Chetumal Km 254, 77760 Akumal, Q.R.

c) Attention: Department of Personal Data.

10.2. Request for access, rectification, cancellation or opposition.

As the Holder of Personal Data, you may submit or send to the Department of Personal Data a request for access, rectification, cancellation or opposition, regarding your Personal Data and/or Sensitive Personal Data. Said request must contain, at least:

a) Full name and address of the Owner of the Personal Data and/or Sensitive Personal Data, or other means to communicate the response to your request.

b) Documents proving the identity or legal representation of the Owner of the Personal Data and/or Sensitive Personal Data.

c) Clear and precise description of the Personal Data and/or Sensitive Personal Data with respect to which one seeks to exercise any of the aforementioned rights.

d) Any other element or document that facilitates the location of Personal Data and/or Sensitive Personal Data.

e) Indicate the modifications to be made and/or the limitations on the use of Personal Data, in accordance with the provisions of section 8.2 of this Privacy Notice.

f) Provide the documentation that supports your request.

10.3. Resolution and communication:

Administradora de Conjuntos Hoteleros S.A. de C.V. will notify the Owner of the Personal Data and/or Sensitive Personal Data of the decision adopted, within a period not exceeding 20 business days from the date the request was received. This period may be extended by Administradora de Conjuntos Hoteleros S.A. de C.V. on a single occasion for an equal period, as long as the circumstances of the case so justify.

Based on the foregoing and in accordance with the provisions of the Law, Administradora de Conjuntos Hoteleros S.A. de C.V. will inform the Owner of the Personal Data and/or Sensitive Personal Data of the meaning and motivation of the resolution, by the same means by which the request was made and will accompany said resolution with the pertinent evidence, where appropriate. When the request is appropriate, it will be made effective by Administradora de Conjuntos Hoteleros S.A. de C.V. within 15 business days following the communication of the resolution adopted.

The Holder may submit to the Federal Institute for Access to Information (IFAI) a data protection request for the response received or lack of response from Administradora de Conjuntos Hoteleros S.A. de C.V. Said request must be submitted by the Holder within 15 business days following the date on which the response to the Holder is communicated by Administradora de Conjuntos Hoteleros S.A. de C.V. and will be subject to the provisions of the Law.

In the case of requests for access to Personal Data and/or Sensitive Personal Data, it will be necessary for the applicant or their legal representative to previously prove their identity. The obligation to access the information will be considered fulfilled when Administradora de Conjuntos Hoteleros S.A. de C.V. make the Personal Data and/or Sensitive Personal Data available to the Holder or by issuing simple copies or electronic documents.

In the event that a person asks Administradora de Conjuntos Hoteleros S.A. de C.V. access to your Personal Data and/or Sensitive Personal Data, assuming that it is responsible and it turns out that it is not, it will suffice that Administradora de Conjuntos Hoteleros S.A. de C.V. This is indicated to the Holder by any means (of those established in this section), to consider the request cleared.

The response to your request for access, rectification, cancellation or opposition of Personal Data and/or Sensitive Personal Data will be free of charge. You must cover only the justified shipping costs or the cost of reproduction in copies or other formats, which, at the time, Administradora de Conjuntos Hoteleros S.A. de C.V. will let you know.

In the event that the same person reiterates the request for access, rectification, cancellation or opposition of Personal Data and/or Sensitive Personal Data in a period of less than 12 months from the date of the last request, the response to your request may have an additional cost indicated by Administradora de Conjuntos Hoteleros S.A. de C.V. in accordance with the provisions of article 35 of the Law.

10.4. Refusal to access Personal Data and/or Sensitive Personal Data.

Administradora de Conjuntos Hoteleros S.A. de C.V. may deny total or partial access to Personal Data and/or Sensitive Personal Data or the rectification, cancellation or opposition to their processing, in the following cases:

a) When the applicant is not the Holder or the legal representative is not accredited to do so.

b) When in the Database of Administradora de Conjuntos Hoteleros S.A. de C.V. the Personal Data and/or Sensitive Personal Data of the applicant are not found.

c) When the rights of a third party are injured.

d) When there is a legal impediment or resolution of an authority.

e) When the rectification, cancellation or opposition has been previously made, so that the request lacks substance.

10.5. Consequences of cancellation.

The cancellation of Personal Data and/or Sensitive Personal Data will give rise to a blocking period after which Administradora de Conjuntos Hoteleros S.A. de C.V. will proceed to delete the corresponding data. Once the corresponding Personal Data and/or Sensitive Personal Data has been canceled, Administradora de Conjuntos Hoteleros S.A. de C.V. will notify your Owner.

Having done the foregoing, Administradora de Conjuntos Hoteleros S.A. de C.V. may keep the Personal Data and/or Sensitive Personal Data exclusively for the purposes of the responsibilities derived from the treatment referred to in the Privacy Notice.

When the Personal Data has been transmitted to third parties before the rectification or cancellation and is processed by said third parties, Administradora de Conjuntos Hoteleros S.A. de C.V. You must inform them of the request presented by the Holder, so that they can proceed to make such rectifications or cancellations.

Administradora de Conjuntos Hoteleros S.A. de C.V. You will not be obliged to cancel your Personal Data and/or Sensitive Personal Data in the cases established in article 26 of the Law.

Likewise, when the information collected in the Personal Data and/or Sensitive Personal Data is no longer necessary for the fulfillment of the purposes set forth in this Privacy Notice and in the applicable legal provisions, your Personal Data will be canceled from the Databases of Administradora de Conjuntos Hoteleros S.A. de C.V.

11. Changes to the Privacy Notice.

Administradora de Conjuntos Hoteleros S.A. de C.V. reserves the right to make, at any time, modifications or updates to this Privacy Notice, for the attention of new legislation or jurisprudence, internal policies, new requirements for the provision or offering of its products and services, or for commercial practices.

Therefore, in the event that Administradora de Conjuntos Hoteleros S.A. de C.V. If the content of this Privacy Notice is modified, it will be made known to you through any of the forms and means established in section 8 of this Notice.

12. Transfer of Personal Data.

In the event that Administradora de Conjuntos Hoteleros S.A. de C.V. will transfer your Personal Data to one of its suppliers in order to carry out the Treatment Purposes established in this Privacy Notice, it will do so after entering into confidentiality agreements and, provided that (i) the supplier or person to whom they are transmitted agrees to submit the processing of Personal Data to this Privacy Notice, and (ii) it is not one of the assumptions established in article 37 of the Law.

Administradora de Conjuntos Hoteleros S.A. de C.V.You can transfer your personal data to third parties for the purposes established in this Privacy Notice. The above includes:

Your Personal Data mentioned above may be communicated to the competent authorities, in accordance with the applicable legislation. These transfers can be national or international.

Administradora de Conjuntos Hoteleros S.A. de C.V. may measure and monitor all or part of the Personal Data mentioned to support service providers of its website, such as Google Analytics, in order to provide data such as your IP address, statistics service and information analysis of the use of our website. page. These transfers can be national or international.

You can also send your personal data to marketing and advertising platforms and tools for hosting information for sending emails and generating advertising such as active campaign, mailchimp, facebook, google, taboola, hotjar, bidtravel and others.

If you do not express your opposition so that your Personal Data is transferred to third parties, it will be understood that you have granted Administradora de Conjuntos Hoteleros S.A. de C.V. your consent to it.