Akumal Bay Beach & Wellness Resort, is a Category 5 Star Luxury hotel located in Akumal Bay with 310 Junior suites equipped for your pleasure and comfort. It is located in 4 buildings on the seafront and all rooms are just a few steps from the beach.
Enjoy our complete “All Inclusive” plan offering a variety of wide gastronomic delicacies and a selection of local and imported beverages. Our International Buffet is open for breakfast, lunch and dinner and features a different theme each night. There are four a-la-carte restaurants: Mexican, Gourmet International, Brazilian Rodizio/”Espeto Corrido” (skewers) and Peruvian. There is also a 24-hour Snack Bar, a Lobby Bar and a Sushi Bar. There is also 24-hour Room Service and a Bar / Disco / Lounge.
Akumal Bay offers day and evening activities for Adults and Children. Within the facilities you will find a Mini Club and 1 tennis court.
The Wellness is designed to enhance the health of our guests, at the Resort you also will find the Spa and a Gym.
On behalf of the management and the entire team of Akumal Bay we offer you the warmest of welcomes.
We have created this directory to guide you through the variety of services we provide and to supply all the information you will need during your stay with us.
Akumal Bay Beach & Wellness Resort is home to four great specialty restaurants. The resort offers a variety of authentic gourmet dining experiences including locally inspired creations to inventive Asian and Brazilian flavors.
At Akumal Bay, we thoughtfully source the freshest ingredients from the highest quality suppliers and support local farms based on seasonal availability. Every recipe is made from scratch by our team of amazing chefs.
We are inspired and committed to the finest dining experiences allowing our guests to experience greater health.
The Akumal restaurant offers something for every taste with a mix of original selections. Enjoy fresh and exotic ingredients from around the world for breakfast, lunch and a nightly themed dinner buffet.
| Cuisine: | International Buffet |
| Service: | Breakfast, lunch and dinner. |
| Schedule: | Breakfast: 7:00 am to 10:00 am
Lunch: 12:00 pm to 3:00 pm Dinner (Themed buffet) – 5:30 pm to 10:30 pm |
| Dress code: | Formal casual. Please refrain from entering the restaurant with wet clothes, swimsuit, barefoot or shirtless. |
Serving remarkable dishes à la carte, K’ ooben offers a casual yet upscale dining experience. We seek out the freshest produce, our chef’s passion for perfection and the spontaneous nature of what is available are showcased in our seasonal menu.
| Cuisine: | International Gourmet. |
| Service: | À la carte. |
| Schedule: | Dinner – 6:00 pm to 10:30 pm |
| Dress code: | Casual elegance. Long pants for gentlemen are required. |
Discover from the hand of our chef a popular and well favoured gastronomy that has aroused the palates of diners wordwide.
Experience traditional dishes and savour new creations which reflect with integrity the authentic flavours of this country.
| Cuisine: | Peruvian |
| Service: | À la carte. |
| Schedule: | Dinner – 6:00 pm to 10:30 pm |
| Dress code: | Formal Casual |
Head to South America with authentic Rodizio service and passionate flavors of Brazil. Indulge in the finest cuts of beef, pork, poultry and more, which are served in traditional skewers and slices tableside just for you.
| Cuisine: | Authentic Brazilian steakhouse. |
| Service: | À la carte. |
| Schedule: | Dinner – 6:00 pm to 10:30 pm |
| Dress code: | Casual elegance.
No beachwear permitted (Pull shorts, flip flops, t-shirts) |
Enjoy snacks and fresh salads by the pool and beachside with a refreshing selection of Caribbean craft cocktails.
| Cuisine: | Snack |
| Service: | Self-Service |
| Schedule: | 24 hrs. |
| Dress code: | Casual. |
The Sushi Beach Bar captures the balance of tranquility and energy in a beautiful beachside setting. Tempt your palate with creative sushi, sashimi or nigiri plates combined with handmade artisanal cocktails.
| Cuisine: | Sushi and Light Fare. |
| Service: | Bar Service. |
| Schedule: | 11:00 am to 6:00 pm |
| Dress code: | Casual. |
A casual meeting place with spectacular view of the ocean. The Lobby Bar is the perfect place to enjoy your morning specialty coffee, afternoon tea service or evening cocktail. Enjoy with freshly baked pastries and small bites.
| Cuisine: | Light fare and pastries. |
| Bar Service: | 10:00 am to 10:30 pm |
| Early Coffee: | 6:00 am to 9:00 am |
| Tea Time: | 3:00 pm to 5:00 pm |
| Dress code: | Resort casual |
Artisanal cocktails compliment the vibe of the Buddha Bar and Lounge an entertainment destination where friends and family can unite and enjoy audiovisual shows and DJ/dancing nightly.
| Service: | Bar Service. |
| Schedule: | Show and entertainment 9:00 pm to 10:30 pm |
| Disco & Lounge: | 11:00 pm to 2:00 am (Only Adults). |
| Dress code: | Upscale Casual. |
For your entertainment we prepared a complete program providing a variety of high-quality recreational activities. For more information please consult our Activities Program and Wellness Menu.
Our most prominent activities that you may enjoy during your stay are enlisted as follows:
Enjoy live music throughout the resort daily.
For a more personalized service we have at your disposal the Butler Service, from a warm and friendly welcome, assisting you with correspondence, packing and unpacking of your luggage, etc.
Qualified personnel will assist you during your stay with us.
Public Relations located in the Lobby will provide complete information on our services, sites and the traditions of the country, reservations, weather forecast, for any request you can be in contact with them by e-mail. If you have any concerns, questions or doubts you will receive an immediate and effective response.
It is important to us that you enjoy your stay here at Akumal Bay Beach & Wellness Resort.
Extension - 203.
Service : 7:00 am to 10:00 pm
We are pleased to inform you that you have a “Express Check Out” service available at no additional charge. To obtain this service you must pay your bill one day before the check out date.
When you are ready to leave dial the extension 201 and we will send the Bellboy to your room to reclaim your baggage, if you go through a travel agency please follow your representative instructions.
Remember to leave your room at noon and turn in your keys at reception. In case your departure after 12 pm there will be an additional charge per hour if you wish to remain in the room. Please check with the front desk, subject to availability.
Through our unique ambience, is our goal to create a pleasant place that refresh your mind and body. Please consider the following regulations. Please do not hang clothes on the balcony.
The rooms and restaurants are non smoking, please identify the area for smoking.
We would like to remind that is not allowed to reserve sun beds. The towels will be removed and taken to the front desk.
Moderate alcohol consumption. In case of abuse the hotel could refuse service.
| Austria 43 | Peru 51 |
| Colombia 57 | Argentina 54 |
| Portugal 351 | Spain 34 |
| Australia 61 | France 33 |
| Puerto Rico 1787 | Germany 49 |
| Greece 30 | Russia 7 |
| Belgium 32 | Netherlands 31 |
| Switzerland 41 | Brazil 55 |
| Italy 39 | England 44 |
| Chile 56 |
For your own safety and everybody else’s walking barefoot or wet through Hotel buildings is not allowed. For security reasons, people not registered in the Hotel are not allowed in hotel rooms.
The hotel is guarded by security personnel and all areas are constantly supervised by them. If necessary contact Extension - 201.
In case of key loss please inform reception who will replace it. The Hotel is not responsible for the loss of property and valuables which have not been deposited in the safe.
The Hotel has an emergency power generator in case of power failure. There is no cause for alarm as the emergency generator will supply electricity to all rooms, corridors, emergency exits, fire systems and other important areas of the Hotel. We recommend that you stay where you are until the generator has been activated which will happen within 30 seconds.
The beaches in Mexico are federal property and the hotel is not responsible for lost or forgotten personal items of value or accidents on the beach.
As a precaution and for your safety there will be flags flown every day on the beach. The flag color will serve as a guide to inform you about the safety of the sea:
The Hotel is not responsible for incidents related to recreational activities. Lifeguard Service is from 8:00 am to 5:00 pm.
Children are their parent’s responsibility and they should be constantly under adult supervision.
For safety do not use glass containers.
Do not swim outside the buoy markers.
This is what you should know!
Always keep your room key in the same place so you can easily find it.
Familiarize yourself with emergency exits, windows, doors, stairs, fire extinguishers and alarms within the Hotel.
If there is a fire let someone know where you are, if possible by telephoning. For your safety you may need to cover yourself with wet towels and sheets.
You may need to seal the doors preventing smoke’s entry.
Tap the door knob before opening:
If hot, do not open the door, because this indicates the presence of fire nearby and is dangerous.
If cold, open the door and walk towards the stairs. Do not use the elevator. If there is heavy smoke, cover your nose and mouth with a wet towel or wet blanket and crawl to the exit as the smoke is highly toxic.
If the corridor is on fire and full of smoke stay inside your room with the door closed. Hang a sheet out of your window so firefighters know where you are.
In case of fire we recommend that you remain calm and not panic.
The Caribbean is prone to tropical storms and hurricanes during the months of June to November. Official institutions and the Riviera Maya hotels association are very aware of these events and act accordingly in an organized and safe manner. Hurricanes or cyclones are caused by depressions that cause strong winds between 60 and 300 kilometers per hour making big waves in coastal areas. In case of a hurricane alert, through the advice of the authorities, evacuation to safe shelters prepared for these cases will take place.
The executive staff in coordination with the Hotel Management will inform guests of the procedures to be followed at different stages of evacuation.
When the eye of the hurricane passes over the affected region, a surprising calm and silence occurs for an indefinite period of time. After the passage of the centre or eye of the storm the winds begin to blow strongly in the opposite direction.
In case of a hurricane, you will receive all the information and guidelines given by the Civil Authorities to protect you and your belongings.
Unlimited Nature is born by the commitment, respect and care for our environment, creating a culture with programs and activities for the protection of our planet and the benefit of our social environment. Here some information about Unlimited Nature:
DONATIONS. We work in community welfare donating uniforms, clothing, towels, sheets, furniture, food and premium items through the Akumal Ecological Center.
EDUCATIONAL PROGRAMS. In coordination with the Akumal Ecological Center we conduct various awareness and training programs in an effort to influence the formation of environmental among our employees and surrounding communities.
TURTLES PROGRAM. We are doing various actions that seek to curb irrational fishing, nest predation, destruction of the ecosystem, in order to avoid all human threats that endangered Sea Turtles.
The Sea Turtle’s conservation program is monitored during the months of April to September to protect, investigate and preserve the sea turtles population that come to nest on the coast of Quintana Roo.
ENERGY SAVING. Currently the use of electricity is essential for many of our activities; with this type of energy we have a better Quality of life.With just pressing buttons we can get light, heat, cold, sound or image. The use is indispensable and we hardly stop to think about the importance and benefits when used efficiently.
Save and efficiently use electricity, as well as care for the environment, they are not synonymous with sacrifice or reduce our level of comfort or satisfaction of our daily needs, however, a change in habits and attitudes can foster greater efficiency in the use of electrical power, the rational use of energy resources and the preservation of our natural environment.
Frequent cleaning of air conditioning filters.
Turning off lights taking advantage of solar energy.
Room AC automatically turn off when the balcony door is open.
Reuse of towels and sheets is recommended.
REEF PROTECTION. From Cancun to Belize is the world’s second largest coral reef. The same is characterized by its great beauty and diversity and be of paramount importance to marine life.
We have implemented a protection program in which information is provided on how to take care of coral reef, to extreme precautions to avoid any damages, raising the importance of caring for our ecosystem by practice.
PROTECTION OF FLORA AND FAUNA. The flora and fauna of the region is protected by strict rules that tend to avoid the likely adverse effects of the activities carried out by men.
A Wildlife inventory was performed through monitoring, in order to know and maintain species around Akumal Bay Resort.
A cigarette end takes over two years to degrade.
Do not leave them on the beach.
Corals, shells, snails, provide shelter for other marine species. Do not pick it up, it is illegal
Flashlights and camera flash disorient some nocturnal animals and interfere with their life cycles.
Thousands of animals die from containers, straws and plastic bags thrown into the water.
Obligatory to use short rigid fins and life jacket.